Horseshoe Bay residents face persistent mail issues; city urges contacting federal officials
The post office in Horseshoe Bay, located at 9740 W. FM 2147. Staff photo by Maci Cottingham.
Residents of Horseshoe Bay continue to experience mail delivery problems following the arrest of a local postal carrier, and city officials say meaningful change will likely require action from the federal government.
The city’s post office serves as a substation of the Marble Falls Post Office, a branch of the U.S. Postal Service, which is a federal agency. As a result, city and state officials have no direct authority over its operations.
City Manager Jeff Koska told DailyTrib that concerns over mail reliability have persisted for years. Those concerns have intensified following the recent arrest of the local postal carrier, an independent contractor, who was recently charged with multiple felonies related to mail theft.
“Postal service reliability is one of the most consistent concerns I hear from our residents, and I want the community to know that this issue has not been ignored at the City level,” Koska told DailyTrib. “Over the years, past mayors have made repeated outreach efforts to the U.S. postmasters, the Marble Falls postmaster, and U.S. postal service regional Managers in San Antonio seeking resolution – with unfortunately limited results.”
City officials say the most effective step residents can take is to contact their U.S. senators and congressional representatives to file formal complaints detailing specific service issues. Congressional offices have oversight of federal agencies, and resident outreach can carry weight.
Residents may also voice concerns directly to the Marble Falls postmaster, though past efforts have not produced consistent improvements. One potential long-term solution is advocating for a dedicated Horseshoe Bay postmaster to provide greater local accountability.
“I encourage anyone experiencing ongoing postal issues to make their voice heard with their U.S. senators and congressional representative. That is where the real leverage lies,” Koska said.
Horseshoe Bay residents are represented in Congress by either District 31 rep. John Carter in Burnet County or District 11 rep. August Pfluger in Llano County. Residents can contact Carter’s office by filling out the online form on his website or by calling his district offices at 512‑591‑9061 or 254‑933‑1392. Residents can contact Pfluger’s office by email here or by phone at 325-247-2826.
Senator Ted Cruz of Texas can be reached online or by phone at 202-224‑5922, and Senator John Cornyn can be reached online or at 202-224‑2934.
The Marble Falls Post Office can be reached at 830‑693‑3531.