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H-E-B officials don’t know how long toilet paper limits will last

H-E-B paper product limits due to supply chain issues

Marble Falls H-E-B customers are finding a limited stock of paper products due to a supply chain issue rather than ‘panic buying.’ Staff photo by Jennifer Fierro

H-E-B officials are limiting paper product purchase in some Central Texas stores to “stabilize the supply chain,” but they don’t know how long that will last.

“It’s not statewide,” said Tamra Jones, H-E-B public affairs manager. “We’re trying to balance out our supply chain. That way, we can make sure we have enough for everyone.”

Customers in other parts of the state where paper products are being limited to two items per day include the Texas-Mexico border, the Gulf Coast, and San Antonio. Jones noted that, if one vendor can’t fulfill an order, the franchise will go to another vendor. 

“We have vendors across the nation,” she said. “We’re able to maintain (product quantity) internally from our stores from across the state. We’re balancing the needs from our customers and what they’re buying.”

She noted H-E-B stores sometimes limit the quantity of certain products that customers can buy, and they’re not always paper goods. Currently, H-E-B has limits on things such as disinfecting wipes (four items), hydrogen peroxide (two items), first aid and cleaning gloves (two items), and even brisket (two). 

“We’re making these measures every day,” she said. “It’s been a challenging year for so many of us on so many levels. It’s the best way to assure the best products and make them available for customers.”

While demand for paper products has increased, the shortage hasn’t spurred “panic buying” as experienced earlier this year due to the COVID-19 pandemic. 

Jones encourages customers to be patient and return to the store the next day to see if what they are looking for is on the shelves.

“We appreciate all our customers for shopping with us,” she said. “Sometimes, we have to make the tough decisions. We want to provide the best service for our customers.”