Duplicate utility bills sent to some Horseshoe Bay residents due to IT error
Staff photo by Maci Cottingham
Officials in Horseshoe Bay say some residents may have received a duplicate utility billing notice in the mail due to a processing error.
According to a March 12 social media post by the City, the billing service provider confirmed the second notice was generated accidentally because of an internal IT issue. The provider acknowledged the mistake and said the duplicate mailing was not intended.
Residents are being told to disregard the second notice. Officials say no additional charges were added and account balances have not changed.
Anyone with questions can contact the Utility Billing Department at (830) 598-8741 and select option 1 for billing assistance.