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Cable cuts cause of 10-hour Vyve Broadband outage; service restored

Qwik Chek in Marble Falls

Several convenience stores in Marble Falls were left without the ability to accept electronic payments but kept in business with cash-only transactions during a 10-hour outage of Vyve Broadband services. This is the second time in 10 months that cable cuts in the system have caused major outages in the Highland Lakes. Staff photo by Nathan Bush

Most Vyve Broadband customers in the Highland Lakes should have restored internet service Friday morning after an area-wide outage that began around 2 p.m. Thursday, Dec. 8. 

Service was fully restored around midnight, according to a company spokesperson. 

Commercial fiber was restored at about 6 p.m. Thursday. All fiber-based customers and around 4,000 homes had service at about 7:30 p.m. Vyve customers in the Stephenville, Springtown, and Weatherford areas west of Fort Worth were also affected. Locally, the outage hit customers in Marble Falls, Granite Shoals, Kingsland, Burnet, and Horseshoe Bay.

The outage was similar to one that happened in March. Both involved simultaneous cable cuts in multiple locations. 

The March outage only affected Marble Falls, Granite Shoals, and Horseshoe Bay locally and involved three cable cuts. Other areas affected at the time were Madisonville and Mexia. 

The two cuts that took out the system on Thursday were near Fort Worth and Houston. 

“We are experiencing an outage that’s taken down our primary and redundant link,” a Vyve spokesperson told DailyTrib.com shortly after the system went down Thursday. “All hands are on deck in getting this restored.” 

The cuts involved cables on each side of a system meant to back up each other. 

suzanne@thepicayune.com

1 thought on “Cable cuts cause of 10-hour Vyve Broadband outage; service restored

  1. So much for landline service when the internet is out. It’s very frustrating.

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